Contact PariPesa : Support Channels & Help for Kenya
Need a hand with your account, a deposit, or a bet that didn’t settle right? This page lists every official way to reach PariPesa support in Kenya. Pick the channel that matches your issue and you’ll get sorted faster.
One thing first. Use only the official contacts listed below. Scammers set up fake support handles and email addresses to phish your login details, so if a contact isn’t on this page, treat it with suspicion.
Live Chat: The Fastest Way to Reach Us
For anything urgent, live chat is your best bet. It runs 24 hours a day, 7 days a week, and you’ll usually get a reply within a few minutes. Find the chat icon in the bottom right corner of any page on the official site or inside the app, tap it, and you’re connected.
Live chat is the right channel for login trouble, a stuck deposit, a withdrawal question, or anything you need answered before a match kicks off.
Telegram Support
Prefer Telegram? You can reach the support team through the official bot. It’s handy for quick questions when you’re already on your phone.
| 💬 Telegram | |
|---|---|
| Official support bot | @paripesa_support_africa_bot |
Email Support by Department
Email works best for issues that aren’t urgent or that need documents attached, like verification or a detailed complaint. Sending your message to the right department gets it handled quicker, so use the correct address below. Email replies typically take 24 to 48 hours.
| 📧 Email Contacts | |
|---|---|
| Department | Email Address |
| 📨 General Queries | support-sw@paripesa.com |
| 🛠️ Technical Support | support-ke@paripesa.com |
| 🔒 Security Department | security@paripesa.com |
| 🚫 Blocked Accounts | block@paripesa.com |
Which Channel Should You Use?
Quick guide so your message lands in the right place:
- Urgent issue, need an answer now — Live Chat or Telegram.
- General questions, account help — Live Chat or support-sw@paripesa.com.
- App bugs, site not loading, technical faults — support-ke@paripesa.com.
- Suspicious activity, hacked account, security concern — security@paripesa.com.
- Your account has been blocked or restricted — block@paripesa.com.
A Note on Phone Support
PariPesa does not run a voice call centre for Kenya. There’s no phone number to ring, and that’s deliberate, written records through chat and email mean nothing gets lost or misheard. For the quickest reply, live chat does everything a phone call would, just faster.
Staying Safe When You Contact Support
Worth repeating because it matters. Official PariPesa staff will never ask for your password or your OTP verification code, through any channel. Anyone who does is a scammer, full stop. Don’t share login details with so-called “betting agents” either.
When in doubt, come back to this page and use only the contacts listed here. If something feels off, report it to security@paripesa.com.
🔞 18+ | Play Responsibly